Joyce Murray

Senior Improvement Adviser (focus on health and well being of adults and older people), Health and Social Care Improvement Team, Care Inspectorate

Joyce joined the Care Commission, the regulator for social care and social work in Scotland in 2002. She is a registered nurse (adult and mental health), having previously worked in acute medical,  acute and long stay psychiatry and dementia units.

She also was a Clinical Nurse Specialist in Tissue Viability in NHS Forth Valley from 1994 and this led to her initial role in the Care Commission/Inspectorate as a professional adviser for tissue viability. She has also managed the quality improvement support team but is now part of a new health and social care improvement team focusing on the health and well being of adults and older people.

Her role covers nursing and care related improvement projects and sharing good practice around skin care, preventing pressure ulcers and managing wounds, good oral health and eating and drinking well.

She is really lucky to live in rural Perthshire as she loves the countryside, especially at Autumn time, walking her dog Ruby and being outdoors, running, gardening and having her greenhouse.

Presentation at The Society of Tissue Viability 2022 Conference

Easing the pressure for social care, what good looks like


After attending this session, persons will be able to:

  • What the Prevention and Management of Pressure Ulcer standards (2020) mean for the social care sector
  • The Health and Social Care Standards from a tissue viability context.
  • How the Care Inspectorate use these standards within scrutiny and assurance and quality improvement to ensure good outcomes for people experiencing care


Healthcare Improvement Scotland’s standards ‘Prevention and Management of Pressure Ulcers’ were the first set of standards and good practice guidance in Scotland covering both health and social care.  These standards were developed in 2016 and revised in 2020.

The role of the social care regulator, the Care Inspectorate is not only to register and inspect services and investigate complaints, as well as having a specific improvement role defined within the legislation to support providers and staff to implement standards and good practice to ensure there are good outcomes for people and they experience high quality care.

Another Scottish set of standards which are applicable to health and social care are the Scottish Government’s ‘Health and Social Care Standards, My support, my life’.  These standards were developed to set out what individuals should expect when using health, social care or social work services in Scotland.  Their aim is to ensure better outcomes for everyone and the objective is to drive improvement, promote flexibility and encourage innovation and health, social care and social work services should use these standards as a guideline to achieving and providing high quality care.

The Care Inspectorate use both these standards in our scrutiny and assurance quality framework and improvement role, to support the sector to implement good practice and use the self-evaluate process well.

This presentation aims to demonstrate how social care organisations can apply both these standards to ensure good tissue viability practice is being achieved within the principles of both sets of standards.